WhenuapaiIn a tiny home in 3 McCaw Avenue, Whenuapai. Simply look for signage on the gate, knock the door and wait to be seen. Opens 9am-3pm every other Saturday (alternating Henderson clinic) and Sundays from 9am-1pm.
A daunting procedure, made comfortable
Ear checks and gentle microsuction for children and adults in Northwestern Auckland from a registered nurse. Weekend appointments at this stage. No need to take time off work, no GP referral needed.
🤍 Registered nurse
Trained in microsuction, with years of hands-on experience
🗓️ Open weekends
Saturday and Sunday appointments that fit around work and school
🏡 Whole family
Children aged five and up, adults, and older ears too. We can accommodate our littlest clients on a case-by-case basis.
What to expect:
Step One: Book a time that suits
Book your appointment online or through phone. No referral needed. You will get an email or text to confirm your appointment (if booked in advance). You will also be sent through forms to complete prior to your appointment. If this isn't possible for you, you can complete this on the day of your appointment.
Step Two: A gentle look
We start with an ear check, talk through what's going on, explain what we see and what needs to be done. Before commencing on any treatment, we obtain your informed consent.
Step 3: Comfortable microsuction
If wax needs clearing, microsuction or manual cleaning will done. Most people leave hearing more clearly on the same visit. In some cases, this may not happen and you will be required to come back for a follow-up appointment or see an external provider (audiologist, GP, etc.)
Ear care with a gentle touch
Clare, a practice nurse registered with the Nursing Council in New Zealand, has provided hands-on ear syringing and microsuction services under supervision and under scope since 2019, and completed formal microsuction training with EEMT in 2024.
Otix Ear Care aims to make ear care services as comfortable and accessible as possible. Hence the weekend appointments from a warm, welcoming space means you don't have to take time off work to have your ears, or your children's ears, looked after.
As a new mum herself, she understands busy family life, and she's on a mission to make good ear care accessible to the local community, in both time and place.
Need to know!
Ear checks are NOT hearing tests
An ear check looks at the ear itself, the anatomy, for signs of wax, infection, trauma or a foreign body. A hearing test is a different assessment that is carried out by an audiologist with specialised training and equipment.
When you need an audiologist
Otix Ear Care does not provide hearing screening, tympanometry, audiometry or hearing-aid fitting. If your visit suggests you'd benefit from any of these, we'll happily refer you to a trusted audiology provider nearby or a provider of your choice.
Ear checks
Age | Price |
|---|---|
Initial consultation | |
Children 12 years & under (20 mins) | $50 |
Youth & Adult (15 mins) | $45 |
Follow-up consultation | |
Children 12 years & under (20 mins) | $40 |
Youth & Adult (15 mins) | $35 |
Foreign Body Removal
Simple removal of any foreign body lodged in the ear without any complications can be done here. Prices and duration of appointment are similar as above. If you experience any sudden hearing loss, severe dizziness/ear pain, bleeding or clear fluid draining from ears-seek urgent care immediately! You will need to be assessed in urgent care clinics or hospital. If you are unsure, feel free to give us a call.
Ear Treatment
Gentle removal of built-up ear wax, using a combination of techniques such as suction under magnification and/or curettage. Includes a standard ear check. Ideal for new patients.
Age | Price | |
|---|---|---|
Youth (13-19yo) & Adult (20+) one ear (20 mins) | $65 | |
Youth (13-19yo) & Adult (20+) both ears (30 mins) | $75 | |
Children (aged 5-12yo) (30-45mins) | $80 | |
Children aged <5 years old: case-by-case basis; call to discuss |
Contract in the works!
Currently working with WINZ, SuperGold and Veteran's affairs to best serve you. Watch this space on updated concessions.
See updates, promos and discounts here
Follow us in Facebook or Instagram -OR- get live feed updates through here
FAQs
Frequently asked questions
What is ear microsuction?
Microsuction is a gentle way to remove built-up ear wax. Using magnification and a small suction device, wax is cleared without flushing water into the ear, which many people find more comfortable than syringing.
What's the difference between an ear check and a hearing check?
An ear check is an assessment of the external part of the ear itself for wax, infection, trauma or a foreign body. A hearing check measures how well you hear and is carried out by an audiologist using specialised equipment. Otix provides ear checks and microsuction only and refers to an audiologist for hearing tests of needed.
Do you see children?
Yes. At this stage, Otix sees children aged 5 years and older, as well as adults. Care for children less than 5 years of age can be accommodated on a case-by-case basis. Please call to discuss prior to booking.
Do I need a referral?
No referral is needed. You can book an appointment directly online, or send an enquiry if you'd like to check something first.
Do you offer discounts?
Yes. We periodically offer discounts and promos every now and again. Follow us on our socials (Facebook and Instagram) to get updates on these promos. We are currently working to get contracts with WINZ, SuperGold and Veteran's affairs for funding. Keep posted here on our website or in our socials for updates on the pricing.
What if I need a hearing test or hearing aids?
Those services are provided by audiologists. If your visit suggests you'd benefit from a hearing test or hearing-aid fitting, we'll refer you to a trusted audiology provider nearby or to a provider of your choice.
Where are you based and when are you open?
Our main clinic is based in Whenuapai. We open on weekends: Saturdays from 9am-3pm and Sundays from 9am-1pm. We also are opening a Henderson clinic by 12 September and will also run a once a month clinic in Rosedale from October. Watch this space for updates or follow us on our socials.
Got a question?
Prefer to ask a question first? Send an enquiry and we'll get back to you as soon as we can.
Contact us
+64220240426
earnurse@otixearcare.co.nz
Privacy Statement
Otix Ear Care is committed to protecting your privacy and handling your personal health information in accordance with the Privacy Act 2020 and the Health Information Privacy Code.
We collect your personal and health information to:
Provide safe and appropriate healthcare.
Assess, diagnose, and manage your ear health.
Maintain accurate clinical records.
Communicate with you regarding your appointments, treatment and treatment plan.
Meet our legal and professional obligations.
Your information is stored securely and is accessible only to authorised personnel involved in your care. We take reasonable steps to protect your information from unauthorised access, loss, misuse, or disclosure.
Your personal information may be disclosed to third parties for purposes relating to the services and products that we supply, including:
Third party service providers; specifically when your personal information is required to access funding or for the approval of your insurance claim or for ongoing hearing aid payments. Such organisations include: ACC, Ministry of Health, War Pensions and insurance companies.
To hearing aid manufacturers (your name only) in the event your hearing aid(s) require repair through external providers such as audiologists.
With third parties who provide services on our behalf including logistics / delivery services and credit card payments, who are required to take appropriate security measures to protect your data in line with our policies. We permit them to process your data only for specified purposes and in accordance with our instructions. We do not allow them to use your data for their own purposes.
Your health information may be shared only when necessary and permitted by law, including with:
Your General Practitioner (GP), with your consent where appropriate.
Other healthcare providers involved in your care with your consent (including but not limited to ENT specialists and audiologists).
Health New Zealand or other authorised agencies where required by legislation.
Our secure practice management system and payment service providers, who are required to protect your information, such as Xero and BNZ.
Our practice uses Cliniko, which is our preferred patient management system, to securely collect and store data for the purposes stated in paragraph 1. Their privacy policy can be found at cliniko.com/policies/privacy.
Our website otixearcare.co.nz is hosted on the Rocketspark platform to help us market our services to you online. Their privacy policy can be found at rocketspark.com/privacy-policy. When booking through our website, you allow Rocketspark to collect your data for marketing and tracking analytics purposes only.
You have the right to:
Request access to your personal and health information.
Request correction of any information you believe is inaccurate or incomplete.
Ask questions about how your information is collected, used, stored, and disclosed.
If you have any questions about our privacy practices or wish to access or correct your information, please contact Otix Ear Care.
Where to find us?
Located in 3 different convenient locations in Northwest Auckland
